Commandes

Comment suivre ma commande ?

Lorsque votre colis est expédié vous recevrez un mail avec le numéro de suivi qui vous permettra de le suivre tout au long de son acheminement.

Quels sont les coûts de livraison ?

Les coûts de livraisons dépendent du poids de ce que vous achetez. Voici le tableau récapitulatif des tarifs :

Poids jusqu’à…	Tarif Colissimo livraison à domicile
250g	4.95€
500g	6.55€
750g	7.45€
1kg	8.10€
2kg	9.35€
5kg	14.35€
10kg	20.85€
15kg	26.40€
30kg	32.70€

Comment suivre ma commande ?

Lorsque votre colis est expédié vous recevrez un mail avec le numéro de suivi qui vous permettra de le suivre tout au long de son acheminement.

Ma commande est incomplète, comment faire ?

Vous nous informez rencontrer un problème avec votre livraison et nous en sommes désolés. Veuillez nous envoyer un mail à l’adresse suivante : contact@zenkaa.fr, nous nous occuperons de votre dossier.

Une commande de plusieurs articles est-elle livrée en une fois ?

Tout dépend du nombre d’articles et du volume de votre commande. Vous serez informé par mail si le colis est séparé en plusieurs livraison.

Ma commande est bloquée, que dois-je faire ?

Nous vous invitons à contacter directement le transporteur (La Poste) afin d’obtenir de plus amples informations. N’hésitez pas à nous faire un mail afin que nous investiguions aussi de notre côté à l’adresse suivante : contact@zenkaa.fr

Quelles sont les conditions de retour, rétraction ou remboursement ?

Vous disposez de 15 jours pour faire votre demande à l’adresse mail suivante : contact@zenkaa.fr. Les frais de retour seront à votre charge.

Comment obtenir une facture ?

La facture se trouve dans votre colis. Si vous souhaitez un duplicata vous pouvez nous faire une demande par mail à l’adresse suivante : contact@zenkaa.fr

Le paiement est-il sécurisé ?

Oui, tous nos paiements sont sécurisés.

Preview Colors

Boxed Wide body { background-color: #bdbdbd;background-image: url(/modules/zonethememanager/views/img/front/BACKGROUND-NOEL-KTC4.jpg);background-repeat: no-repeat;background-attachment: fixed;background-position: center;background-size: cover;}

Disable Border Radius

Disable Box Shadow

Background for Block Title

Pick a color, then click OK

Text Color

pre, .form-control, .form-control:focus, .input-group-addon, .custom-select, body, .btn-teriary, .btn.btn-teriary, .ui-autocomplete.ui-menu .ui-menu-item a, .dropdown select, .dropdown-item, .aone-popupnewsletter color: .user-info .customer-logged .account-link border-color: select.form-control:focus::-ms-value, .custom-select:focus::-ms-value color:

Bold Text Color

.btn-secondary, .btn-secondary.disabled, .btn-secondary:disabled, .btn.btn-secondary, .btn.btn-secondary.disabled:hover, .btn.btn-secondary.disabled:focus, .btn.btn-secondary.disabled.focus, .btn.btn-secondary:disabled:hover, .btn.btn-secondary:disabled:focus, .btn.btn-secondary:disabled.focus, .slick-dots li button background-color: h1, h2, h3, h4, h5, h6, .h1, .h2, .h3, .h4, .h5, .h6, .title-block, .column-title, .typo .column-title, .column-title a, .typo .column-title a, .page-heading, .page-subheading, .nav-tabs .nav-item .nav-link.active:focus, .nav-tabs .nav-item .nav-link.active:hover, .aone-tabs .dot-line-tabs .dot-line, label, .label, .nav-item .nav-link, .nav-item .nav-link.active, .product-name, .product-accordions .panel .panel-heading .panel-title a, #footer .footer-main h2, #footer .footer-main h3, .anav-top .amenu-link, #footer .footer-main h4, .banner1 span:not(.btn) color: .anav-top .mobile-toggle-plus .caret-down-icon border-top-color: .anav-top .mobile-toggle-plus .caret-down-icon border-bottom-color: .btn-secondary:hover, .btn-secondary:active, .btn-secondary.active, .show > .btn-secondary.dropdown-toggle, .btn.btn-secondary:hover, .btn.btn-secondary:focus, .btn.btn-secondary.focus, .btn.btn-secondary:active, .btn.btn-secondary.active background-color:

Light Text Color

.blockquote-footer, .form-control::placeholder, .regular-price, .product-list .product-miniature .aeuc_unit_price_label, .main-product-details .product-customization small color: .form-control::placeholder color:

Green Color

a, .btn-outline-primary, .btn-outline-primary.disabled, .btn-outline-primary:disabled, .btn-link, .page-link, .products-selection .total-products p, .products-selection .products-sort-order .product-display .display-select .selected, #header .left-nav-icon, #footer .footer-about-us .fa, #footer .footer-about-us .material-icons, .feature .material-icons, .feature .fa, .feature2 a:hover color: .btn-primary, .btn-primary.disabled, .btn-primary:disabled, .btn-outline-primary:hover, .btn-outline-primary:active, .btn-outline-primary.active, .show > .btn-outline-primary.dropdown-toggle, .btn.btn-primary, .btn.btn-primary.disabled:hover, .btn.btn-primary.disabled:focus, .btn.btn-primary.disabled.focus, .btn.btn-primary:disabled:hover, .btn.btn-primary:disabled:focus, .btn.btn-primary:disabled.focus, .pagination .page-list .current a, .add-to-cart, .add-to-cart.disabled:hover, .add-to-cart.disabled:focus, .add-to-cart.disabled.focus, .add-to-cart:disabled:hover, .add-to-cart:disabled:focus, .add-to-cart:disabled.focus, .sidebar-currency .currency-list .current .dropdown-item, .sidebar-language .language-list .current .dropdown-item, .pace .pace-progress, .pace-bounce .pace-activity, #header .mobile-left-nav-trigger .left-nav-icon, #header .mobile-left-nav-trigger .left-nav-icon.disabled:hover, #header .mobile-left-nav-trigger .left-nav-icon.disabled:focus, #header .mobile-left-nav-trigger .left-nav-icon.disabled.focus, #header .mobile-left-nav-trigger .left-nav-icon:disabled:hover, #header .mobile-left-nav-trigger .left-nav-icon:disabled:focus, #header .mobile-left-nav-trigger .left-nav-icon:disabled.focus, .banner3:hover background-color: .btn-primary, .btn-primary.disabled, .btn-primary:disabled, .btn-outline-primary, .btn-outline-primary:hover, .btn-outline-primary:active, .btn-outline-primary.active, .show > .btn-outline-primary.dropdown-toggle, .card-outline-primary border-color: .pace .pace-progress-inner box-shadow: 0 0 10px .pace .pace-activity border-top-color: .pace .pace-activity border-left-color: .btn-primary:hover, .btn-primary:active, .btn-primary.active, .show > .btn-primary.dropdown-toggle, .btn.btn-primary:hover, .btn.btn-primary:focus, .btn.btn-primary.focus, .btn.btn-primary:active, .btn.btn-primary.active, .add-to-cart:hover, .add-to-cart:focus, .add-to-cart.focus, .add-to-cart:active, .add-to-cart.active, #header .mobile-left-nav-trigger .left-nav-icon:hover, #header .mobile-left-nav-trigger .left-nav-icon:focus, #header .mobile-left-nav-trigger .left-nav-icon.focus, #header .mobile-left-nav-trigger .left-nav-icon:active, #header .mobile-left-nav-trigger .left-nav-icon.active background-color:

Gray Color

.ui-autocomplete.ui-widget-content, .dropdown-item:hover, .dropdown-item:focus, #search_filters .facet .facet-dropdown, .pagination .page-list a:hover, .product-list .grid .product-miniature .second-block .product-name, .main-product-details .reassurance-hook, .footer-right .block-newsletter .form-control, .currency-selector, .language-selector, .mobile-user-info .account-link, .sidebar-account, .sidebar-header-phone, .sidebar-menu, .cart-preview .cart-title, .cart-preview .cart-bottom, .st-menu-title, .header-main-menu, .mobile-amega-menu, .aone-featuredcategories .category-block .category-name background-color:

Border Color

.img-thumbnail, .table-bordered, .table-bordered th, .table-bordered td, .form-control, .input-group-addon, .custom-select, .custom-file-control, hr, .column-block, .light-box-bg, .page-order-detail .box, .page-my-account #content .links a span.link-item, .card, .bootstrap-touchspin input.form-control, .bootstrap-touchspin .btn-touchspin, .custom-checkbox input[type="checkbox"] + span, .custom-checkbox input[type="radio"] + span, .custom-radio input[type="checkbox"] + span, .custom-radio input[type="radio"] + span, .ui-autocomplete.ui-widget-content, .dropdown-menu, .products-selection .products-sort-order .product-display .display-select, .category-tree > ul > li > a:before, .product-accordions, .product-tabs .nav-tabs .nav-item .nav-link.active, .product-tabs .tab-content, .aeuc_cart_custom_text, .anav-top .category-item li a:before, .mobile-amega-menu, #header .mobile-menu-icon, .feature, .feature2 border-color: .custom-file-control::before color: .table th, .table td, .table tbody + tbody, .modal-footer, section.checkout-step:first-child, #search_filters .facet + .facet, .product-list .thumbnail-top .product-miniature + .product-miniature .product-container, .product-list .thumbnail-left .product-miniature + .product-miniature .product-container, .product-accordions .panel, .quickview .modal-footer, .block-reassurance li + li, .sidebar-currency, .sidebar-language, .user-info .dropdown-customer-account-links .logout, .sidebar-account, .sidebar-header-phone, .sidebar-menu, .cart-preview .cart-bottom, .anav-mobile .amenu-item + .amenu-item border-top-color: .table thead th, .column-title, .typo .column-title, .modal-header, .table thead th, section.checkout-step, #blockcart-modal .divide-right, .promo-name, .cart-preview .cart-title, .st-menu-title border-bottom-color: .input-group .input-group-btn > .btn, .main-product-details .product-customization .custom-file button background-color: .category-tree .category-sub-menu, .main-product-details .product-pack .pack-product-quantity, .product-tabs .nav-tabs .nav-item .nav-link.active:before, .typo blockquote, .typo .blockquote border-left-color: .product-tabs .nav-tabs .nav-item .nav-link.active:before, #blockcart-modal .divide-right border-right-color: .img-thumbnail, #cart-summary-product-list img, .main-product-details .product-cover, .main-product-details .product-images li.thumb-container .thumb border-color: section.checkout-step .address-item .address-footer, section.checkout-step .delivery-option + .delivery-option, section.checkout-step .order-options, #order-details .order-details-title, #order-items .order-confirmation-total, #order-items .order-line + .order-line, .page-addresses .address .address-footer, .page-order-detail #order-history .history-lines .history-line + .history-line, .page-order-detail .order-items .order-item + .order-item, .page-order-detail .shipping-lines .shipping-line + .shipping-line, .credit-slips .credit-slip + .credit-slip, .order-returns .order-return + .order-return, .main-product-details .product-pack .pack-product-item + .pack-product-item, .cart-item + .cart-item, .cart-grid-right .cart-detailed-actions, #stores .page-stores .store-item-footer.divide-top, .customization-modal .modal-content .modal-body .product-customization-line + .product-customization-line border-top-color: #order-items border-right-color: .page-order-detail .messages .message border-bottom-color: #stores .page-stores .store-item-container .divide-left border-left-color:

Box Background Color

.column-block, .box-bg, .light-box-bg, #order-summary-content .order-confirmation-table, .page-order-detail .box, .page-my-account #content .links a span.link-item, .shadow-box, .card, .table, .product-accordions .panel.active, .product-tabs .nav-tabs .nav-item .nav-link.active, .product-tabs .nav-tabs .nav-item .nav-link.active:before, .product-tabs .tab-content, .aone-featuredcategories .category-block .category-container, .feature, .feature2 background-color: .box-bg border-color: .thead-default th, .active-filters .filter-block, #product-modal .modal-content .modal-footer background-color:

Pink Color

a:focus, a:hover, .btn-link:focus, .btn-link:hover, .page-link:focus, .page-link:hover, .btn-teriary:hover, .btn.btn-teriary:hover, .ui-autocomplete.ui-menu .ui-menu-item .ui-state-focus, .ui-autocomplete.ui-menu .ui-menu-item .ui-state-hover, .dropdown .expand-more:hover, .dropdown a.expand-more:hover, .dropdown-item:hover, .dropdown-item:focus, section.checkout-step .step-number, .page-my-account #content .links a:hover, .active-filters .filter-block .material-icons, .product-price, .price-total, .product-name a:hover, a.product-name:hover, .product-list .product-miniature .grid-hover .grid-hover-btn a, .main-product-details .product-cover .layer .zoom-in, #product-modal .arrows, .block-reassurance img, .st-menu-close:hover, .anav-top .amenu-link > sup, .theme-default .nivo-directionNav a, .theme-default .nivo-directionNav a:hover, #header .left-nav-icon:hover, .feature a:hover, .feature2 .material-icons, .feature2 .fa color: .aone-tabs .nav-tabs .separator:after, .aone-tabs .nav-tabs .separator:before border-right-color: .aone-tabs .nav-tabs .separator:after, .aone-tabs .nav-tabs .separator:before border-left-color: .custom-checkbox input[type="checkbox"] + span.color .check-circle, .custom-checkbox input[type="radio"] + span.color .check-circle, .custom-radio input[type="checkbox"] + span.color .check-circle, .custom-radio input[type="radio"] + span.color .check-circle, .custom-checkbox input[type="checkbox"]:hover + span, .custom-checkbox input[type="radio"]:hover + span, .custom-radio input[type="checkbox"]:hover + span, .custom-radio input[type="radio"]:hover + span, .custom-checkbox input[type="checkbox"]:checked + span, .custom-checkbox input[type="radio"]:checked + span, .custom-radio input[type="checkbox"]:checked + span, .custom-radio input[type="radio"]:checked + span, .category-tree > ul > li > a:hover:before, .main-product-details .product-images li.thumb-container .thumb.selected, #product-modal .product-images img.selected, .anav-top .category-item li a:hover:before, .aone-slideshow .nivo-controlNav a.active, .banner2 a:before border-color: .custom-checkbox input[type="checkbox"]:checked + span, .custom-checkbox input[type="radio"]:checked + span, .custom-radio input[type="checkbox"]:checked + span, .custom-radio input[type="radio"]:checked + span, .modal-header .close:hover, .category-tree > ul > li > a:hover:before, .discount-percentage, .discount-amount, .product-flags .product-flag.discount span, .product-flags .product-flag.on-sale span, .add-to-cart.added:after, .main-product-details .scroll-box-arrows .left, .main-product-details .scroll-box-arrows .right, .cart-preview .cart-header .cart-products-count, .slick-prev, .slick-next, .anav-top .amenu-link > sup, .anav-top .category-item li a:hover:before, .aone-slideshow .nivo-controlNav a, .aone-popupnewsletter button.close, #header .sticky-icon-cart .cart-products-count, #footer .scroll-to-top-button a background-color:

Blue Color

section.checkout-step .address-item.selected border-color: .product-flags .product-flag span background-color: